2020 Oregon Street & 920 Heinz Avenue


Increasing sales and encouraging customer loyalty by providing excellent customer service and product knowledge.


Reports to Wine & Beer Department Manager and Supervisor.


Customer Service

  1. Greet and acknowledge customers.
  2. Assist customer with beer and wine selection. Answering product questions and special orders, as well as have an overall familiarity of the store.
  3. Make recommendations for pairings.
  4. Communicate special orders to manager in a timely manner.
  5. Familiarize yourself with as many wines and beers as you can. Ask department manager questions and take time to read the wine books to further educate yourself.


  1. Stock wine and beer on shelves, cold cases, islands, and stacks at the register.
  2. Make sure that wine needing in-store barcodes are stickered and verify for accuracy.
  3. Notify POS of any product barcodes that do not scan with correct information.

Process Deliveries

  1. Keep the sales floor well stocked and that all items are represented.
  2. Put excess product that cannot be placed on the sales floor away in the proper place in the storage areas or warehouse.
  3. Check deliveries to verify piece count, and note any damaged product. Notify manager of any discrepancies or problems.

Maintain Attractive Sales Floor

  1. Keep the sales floor as clear as possible of work related equipment. Including all personal items, equipment, and debris.
  2. Regularly dust and clean bottles, shelves, cooler, displays and case-stack display boxes.
  3. Face products, pulling items at the back of the shelf, or display, forward.
  4. Ensure signage and price tags are correct and in place.
  5. File all signs and barcodes as soon as possible and before the end of the day.


  1. Ability to project friendly, outgoing personality and work as a positive team member.
  2. Excellent customer service skills.
  3. Demonstrated ability to handle multiple demands.
  4. Must have a strong work ethic and be able to work well both independently and with a team in a dynamic setting.
  5. Knowledge of current trends in the beer and wine industry.


  1. Ability to lift up to 50 lbs with or without accommodation.
  2. Able to stand for extended periods of time.
  3. Manual dexterity with hazardous equipment.
  4. Ability to understand written and spoken English.
  5. Basic math skills required.

Job Application