Full Time
Heinz St

Status:  Reports to Food Service Manager and Assistant Food Service Manager


  • Ensure the efficient operation of Café department

  • Maintain quality standards of products: taste, flavor, freshness, and appearance; provide customers with high quality products.

  • Oversee the daily production of food products for sale; direct, instruct, and advise employees on daily tasks and duties related to food production

  • Maintain/increase  profitability of department, maximize sales by offering quality products and extraordinary customer service; meet/exceed customer expectations

  • Set and meet all operational targets

  • Ensure that Food Safety guidelines are well understood and followed at all times

  • Proactively examine ways to improve department and product offerings; anticipate and respond to trends in the food service industry

  • Maintain a clean, attractive, and pleasant department appearance for customers

  • Oversee purchasing; ensure that ordering is done in accordance with department planning and needs and with store policy

  • Inventory management: ensure that back stock volume of products are adequate and that stock is rotated for optimal freshness; conduct physical  inventory of all products and track numbers per period

  • Oversee and instruct employees on processes, policies, and procedures related to receiving, preparing, and displaying merchandise

  • Effectively manage the department employees; align daily objectives and efforts with overall company objectives

  • Train and develop department employees; advise employees on best practices to maximize productivity

  • Develop and maintain a competent, enthusiastic, and respectful department culture through hands on supervision, constructive advising, and interactive instruction (lead by example)

  • Ensure that department employees are friendly, engaging, and attentive to customers to maximize customer shopping experience

  • Assist Assistant Food Service Manager in conducting employee performance evaluations/reviews, provide feedback to employees on performance, and complete and submit all related paperwork/forms to the food service management.

  • Customer service: strive for maximum customer satisfaction; perform duties of clerks when needed to supplement department and to lead by example; serve as a role model for customer service

  • Perform other tasks and duties assigned by the food service management.


  • Foodservice experience desirable.

  • Ability to project friendly, outgoing personality.

  • Ability to lead a team and work as positive member of the team.

  • Ability to handle multiple demands.

  • Familiarity with natural food, nutrition and food sensitivities helpful.

  • Able to stand for long periods of time.

  • Must be 18 years of age in order to operate equipment.

  • Willingness to work with meat.


  • Basic math skills required.

  • Willingness to work with meat.

  • Ability to lift 50 lbs.

  • Manual dexterity with hazardous equipment.

  • Able to understand  written and spoken English

  • Willingness to work with sanitizers and cleaners.


This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisors’ instructions and to perform the tasks requested by their supervisors.