CAFE SUPERVISOR
Full-Time
Location: 920 Heinz Ave
Purpose: To ensure that Café produces high quality food products; to ensure efficient and cost effective operations; to develop and maintain employee compliance and optimal productivity; to create a department culture that values teamwork, is respectful to all personnel, and is responsive to the objectives of the company; to ensure customer satisfaction by providing superior customer service.
Status: Reports to Food Service Manager and Assistant Food Service Manager
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Responsibilities:
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Set and meet all operational targets. Align daily objectives and efforts with overall company objectives, and effectively manage department employees to reach them.
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Maintain/increase profitability of Café department. Proactively examine ways to improve department and product offerings; anticipate and respond to trends in the food service industry. Maximize sales by offering quality products and extraordinary customer service; meet/exceed customer expectations.
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Maintain quality standards of products: taste, flavor, freshness, and appearance; provide customers with high quality products.
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Oversee the daily production of food products for sale; direct, instruct, and advise employees on daily tasks and duties related to food production.
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Ensure that Food Safety guidelines are well understood and followed at all times.
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Maintain a clean, attractive, and pleasant department appearance for customers.
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Ensure that ordering is done in accordance with department planning, needs and store policy.
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Ensure that back stock volume of products are adequate and that stock is rotated for optimal freshness; conduct physical inventory of all products and track numbers per period.
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Oversee and instruct employees on processes, policies, and procedures related to receiving, preparing, and displaying merchandise. Train and develop department employees; advise employees on best practices to maximize productivity.
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Develop and maintain a competent, enthusiastic, and respectful department culture through hands on supervision, constructive advising, and interactive instruction. Ensure that department employees are friendly, engaging, and attentive to customers to maximize customer shopping experience. Strive for maximum customer satisfaction.
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Assist Assistant Food Service Manager in conducting employee performance evaluations/reviews, provide feedback to employees on performance, and complete and submit all related paperwork/forms to the food service management.
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Perform duties of clerks when needed to supplement department.
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Perform other tasks and duties assigned by the food service management.
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Qualifications:
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Education/Training: High School Diploma or GED preferred.
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Knowledge/Skills:
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Food service experience preferred.
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Ability to handle multiple demands.
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Familiarity with natural food, nutrition and food sensitivities preferred.
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Able to understand written and spoken English.
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Basic math skills required.
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Other:
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Able to stand for long periods of time.
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Ability to lift 50 lbs.
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Manual dexterity with hazardous equipment. Must be 18 years of age in order to operate equipment.
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Willingness to work with meat.
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Willingness to work with sanitizers and cleaners.
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Pay range: $22.50 - $29.50 per hour
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Benefits:
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401(k)
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Dental insurance
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Employee discount
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Health insurance
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Vision insurance
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