CUSTOMER SERVICE CLERK
Full-Time
Location: 920 Heinz Ave
Purpose: To provide customers with prompt, friendly, helpful customer service. Assist and support store needs as needed.
Status: Reports to Cashier (Front End) Manager
Works closely with Cashier (Front End) Supervisor
Responsibilities:
1.Customer Service
-
Provide excellent customer service.
-
Assist customers directly regarding Berkeley Bowl inquiries and familiarize store layout and product placement to be able to direct customers straightforwardly to product.
-
Present a professional, upbeat demeanor at all times using good communication skills and problem solving techniques.
-
Refer unresolved questions to supervisor or manager in the department. Offer customer suggestion or item request form.
-
Escalate any issue that you cannot control to Manger on Duty as necessary.
-
Direct incoming phone calls.
-
Issue credit slips and product exchanges.
-
Accept pre-orders on product from customers.
-
Direct vendor inquires to appropriate managers or departments
-
Follow security procedures. Alert Manager on Duty or Supervisor to potential shoplifters, disorderly customers, and other emergencies.
2.Department Maintenance
-
While not busy with customers tidy customer service desk and clean area around workstation as necessary without supervisor’s direction.
-
Keep automotive wheelchair and service area clean.
-
Collect accumulated product go-backs on and around workstation to correct bins.
-
Perform other tasks assigned by Front End Manager or Supervisor.
-
Perform opening and closing duties as directed.
​
Qualifications:
-
Education/Training: High school diploma or GED preferred.
-
Licenses/Certifications:
-
Experience: Customer service experience desired.
-
Knowledge/Skills:
-
Knowledge of products and trends in the natural food industry
-
Able to understand written and spoken English.
-
-
Other:
-
Reliable and punctual with regards to schedule.
-
Demonstrated ability to handle multiple demands.
-
Able to stand for two or more hours at a time.
-
Must be 18 years of age.
-
Ability to lift up to 25 lbs. using proper lifting techniques and be able to work with repetitive physical arm motions for most of the day.
-
​
Pay range: $18.00 - $26.50 per hour
​
Benefits:
-
401(k)
-
Dental insurance
-
Employee discount
-
Health insurance
-
Vision insurance
​