HABA CLERK
Full-Time
Location: 2020 Oregon Street & 920 Heinz Ave
Purpose: To keep the Health and Beauty Aids (HABA) department fully and attractively stocked, regularly inventory select vendors, provide prompt, friendly, courteous customer service and maintain a presence in the department at all times.
Status: Reports to HABA Buyer/Supervisor
Responsibilities:
1. Stocking
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Stock displays fully without overcrowding; face items on shelves.
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Rotate older stock to front, making space for new stock or short-coded items.
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Pull and record damaged products and returns following established procedures.
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Notify management of out-of-stocks and perform inventories when necessary.
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Receive and process all orders, notifying HABA Buyer/Supervisor of all discrepancies (i.e. damaged or shorted items) and recording them as set forth by HABA Buyer/Supervisor.
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Inform HABA Buyer/Supervisor of mislabeled products or missing/inaccurate shelf tags or sales signs and fill out the appropriate tag request form for the Point of Sale department.
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Monitor all bulk herbs and beauty care items. Fill or replace them as outlined by HABA Buyer/Supervisor as needed.
2. Department Maintenance
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Keep shelves, coolers, bulk herbs, and bulk beauty care items in clean, orderly condition.
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Remove packing materials to recycling and bale all cardboard to keep the aisle free of debris.
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Get credit from suppliers where applicable for returned or low-quality products.
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Perform inventory checking and recording of select vendors as required by HABA Buyer/Supervisor. Record all completed inventories as set forth by the HABA supervisor.
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Record items damaged in the aisle on a Loss Log.
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Participate in quarterly inventory.
3. Customer Service
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Assist customers with special order requests in a prompt, friendly, and courteous manner.
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Report customer suggestions, comments, and complaints to HABA Buyer/Supervisor.
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Stock and maintain displays fully to give a feeling of abundance.
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Stay in the HABA aisle at all times in order to assist customers and deter theft. Notify HABA Buyer/Supervisor or Loss Prevention Personnel when you will be absent from the aisle.
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Follow security procedures. Alert management or Loss Prevention of potential shoplifters, disorderly customers, and other emergencies.
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Assist customers with product questions, in a prompt, friendly, courteous manner, referring them to other staff when necessary. Offer suggestions for purchases and ways to use products.
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Assist customers in finding and/or using reference materials and product samples.
4. Perform other tasks assigned by HABA Buyer/Supervisor or Management on shift.
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Attend and participate in staff product trainings and department meetings.
QUALIFICATIONS
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Ability to project an outgoing, friendly personality.
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Experience serving the public.
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Ability to work as a positive team member.
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Familiarity with natural foods and nutritional supplements.
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Communications skills- good listening, clear instructions
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Enthusiasm and motivation for learning and updating product knowledge
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Ability to handle multiple demands.
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Accuracy, attention to detail.
REQUIREMENTS
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Ability to lift 50 lbs.
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Able to stand for extended periods of time.
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Basic math skills required.
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Able to understand written and spoken English.
Pay range: $18.50 - $26.50 per hour
Benefits:
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401(k)
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Dental insurance
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Employee discount
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Health insurance
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Vision insurance