Full-Time

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Location: 2020 Oregon Street & 920 Heinz Ave

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Purpose:  To keep the Health and Beauty Aids (HABA) department fully and attractively stocked, regularly inventory select vendors, provide prompt, friendly, courteous customer service and maintain a presence in the department at all times.
 

Status:  Reports to HABA Buyer/Supervisor

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Responsibilities:

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1. Stocking

• Stock displays fully without overcrowding; face items on shelves.

• Rotate older stock to front, making space for new stock or short-coded items.

• Pull and record damaged products and returns following established procedures.

• Notify management of out-of-stocks and perform inventories when necessary.

• Receive and process all orders, notifying HABA Buyer/Supervisor of all discrepancies (i.e. damaged or shorted items) and recording them as set forth by HABA Buyer/Supervisor.

• Inform HABA Buyer/Supervisor of mislabeled products or missing/inaccurate shelf tags or sales signs and fill out the appropriate tag request form for the Point of Sale department.

• Monitor all bulk herbs and beauty care items. Fill or replace them as outlined by HABA Buyer/Supervisor as needed.

2. Department Maintenance

• Keep shelves, coolers, bulk herbs, and bulk beauty care items in clean, orderly condition.

• Remove packing materials to recycling and bale all cardboard to keep the aisle free of debris.

• Get credit from suppliers where applicable for returned or low-quality products.

• Perform inventory checking and recording of select vendors as required by HABA Buyer/Supervisor. Record all completed inventories as set forth by the HABA supervisor.

• Record items damaged in the aisle on a Loss Log.

• Participate in quarterly inventory.

3. Customer Service

• Assist customers with special order requests in a prompt, friendly, and courteous manner.

• Report customer suggestions, comments, and complaints to HABA Buyer/Supervisor.

• Stock and maintain displays fully to give a feeling of abundance.

• Stay in the HABA aisle at all times in order to assist customers and deter theft. Notify HABA Buyer/Supervisor or Loss Prevention Personnel when you will be absent from the aisle.

• Follow security procedures. Alert management or Loss Prevention of potential shoplifters, disorderly customers, and other emergencies.

• Assist customers with product questions, in a prompt, friendly, courteous manner, referring them to other staff when necessary. Offer suggestions for purchases and ways to use products.

• Assist customers in finding and/or using reference materials and product samples.

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4. Perform other tasks assigned by HABA Buyer/Supervisor or Management on shift.

• Attend and participate in staff product trainings and department meetings.

 

QUALIFICATIONS

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• Ability to project an outgoing, friendly personality.

• Experience serving the public.

• Ability to work as a positive team member.

• Familiarity with natural foods and nutritional supplements.

• Communications skills- good listening, clear instructions

• Enthusiasm and motivation for learning and updating product knowledge

• Ability to handle multiple demands.

• Accuracy, attention to detail.

 

REQUIREMENTS

• Ability to lift 50 lbs.

• Able to stand for extended periods of  time.

• Basic math skills required.

• Able to understand written and spoken English.

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Pay range: $18.50 - $26.50 per hour

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Benefits:

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Vision insurance

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