Location:

920 Heinz Ave

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Purpose:

To provide accurate, prompt & friendly service to Berkeley Bowl’s online customers, and assist in operations of E-Commerce to help meet department goals.

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Status:

Reports to E-Shop Manager

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Responsibilities:

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Customer Service

• Fill customer orders accurately and efficiently.

• Pack orders for pickup and delivery in an organized manner, utilizing refrigeration and freezers when necessary.

• Contact customers regarding replacement options.

• Assist customers with questions, suggestions, and complaints.

• Report customer suggestions, comments, and complaints to Supervisor.

• Maintain packing and order storage areas in sanitary and orderly condition, following established procedures.  Clean up spills.

• Follow food safety and sanitation regulations maintaining correct temperatures of hot or cold food products, according to CURFFL and HACCP.

• Restock department supplies when needed.  Report out-of-stocks to Supervisor.

• Use department equipment safely and as intended.  Advise Supervisor of equipment repair needs.

• Carry out established opening and closing procedures.

Non-Essential Functions and Tasks:

• Assists in other areas of the store as necessary.

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Qualifications:

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• Education/Training: High school diploma or GED preferred.

• Experience: Customer service experience desired.

• Knowledge/Skills:

  • Basic math skills required

  • Familiarity with diets, food sensitivities and allergies.

  • Understanding of written and spoken English

  • Handle multiple demands in a fast-paced environment.

  • Ability to lift up to 50 pounds and meet the physical demands of the job with or without reasonable accommodation.

• Other:

  • Must be 18 years old of age.

  • Able to stand/walk for extended periods of time.

  • Able to reach, squat, pull, and push with or without reasonable accommodation.

  • Willingness to work with meat & seafood.

  • Willingness to work with sanitizers and cleaners.

  • Willingness to work a flexible schedule including nights and weekends.

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Pay range: $18.50 - $26.50 per hour

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Benefits:​

• Employee discount

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