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920 Heinz Ave


To provide accurate, prompt & friendly service to Berkeley Bowl’s online customers, and assist in operations of E-Shop to help meet department goals.


Reports to E-Shop Manager


Customer Service

  • Fill customer orders accurately and efficiently.

  • Pack orders for pickup and delivery in an organized manner, utilizing refrigeration and freezers when necessary.

  • Contact customers regarding replacement options.

  • Assist customers with questions, suggestions, and complaints.

  • Report customer suggestions, comments, and complaints to Supervisor.

  • Maintain packing and order storage areas in sanitary and orderly condition, following established procedures.  Clean up spills.

  • Follow food safety and sanitation regulations maintaining correct temperatures of hot or cold food products, according to CURFFL and HACCP.

  • Restock department supplies when needed.  Report out-of-stocks to Supervisor.

  • Use department equipment safely and as intended.  Advise Supervisor of equipment repair needs.

  • Carry out established opening and closing procedures.

Non-Essential Functions and Tasks:

  • Assists in other areas of the store as necessary.


  • Education/Training: High school diploma or GED preferred.

  • Experience: Customer service experience desired.

  • Knowledge/Skills:

    • Basic math skills required

    • Familiarity with diets, food sensitivities and allergies.

    • Understanding of written and spoken English

    • Handle multiple demands in a fast-paced environment.

    • Ability to lift up to 50 pounds and meet the physical demands of the job with or without reasonable accommodation.

  • Other:

    • Must be 18 years old of age.

    • Able to stand/walk for extended periods of time.

    • Able to reach, squat, pull, and push with or without reasonable accommodation.

    • Willingness to work with meat & seafood.

    • Willingness to work with sanitizers and cleaners.

    • Willingness to work a flexible schedule including nights and weekends.

Pay range: $19.00 - $27.50 per hour


  • 401(k)

  • Dental insurance

  • Employee discount

  • Health insurance

  • Vision insurance

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